Invoices & Refunds

Manage invoices and process refunds for ticket purchases.

Invoices

Automatic Invoices

Invoices are automatically generated when:

Payment is completed
Order is confirmed
Sent via email to attendee

Invoice Contents

Field	Description
Invoice Number	Unique identifier
Date	Purchase date
Event	Event name
Items	Tickets purchased
Unit Price	Price per ticket
Quantity	Number of tickets
Subtotal	Before tax
Tax	If applicable
Total	Final amount
Payment Status	Paid/Pending

Invoice Details

Also includes:

Your organization info
Event details
Attendee information
Payment reference

Viewing Invoices

For Organizers

Go to Tickets > Orders
Find the order
Click "View Invoice"
Download or print

For Attendees

Check confirmation email
Or log in to account
Access My Tickets
Download invoice

Customizing Invoices

Organization Info

Set your billing details:

Go to Settings > Organization
Enter:
- Company name
- Address
- Tax ID (if applicable)
Save

Invoice Numbering

Customize format:

Prefix: INV-
Starting number
Include year

Sending Invoices

Automatic Sending

Invoices sent automatically with:

Order confirmation email
As PDF attachment

Manual Resend

To resend an invoice:

Find the order
Click "Resend Invoice"
Confirms email sent

Refunds

When to Refund

Common reasons:

Event canceled
Attendee request
Duplicate purchase
Error correction

Refund Policy

Define your policy:

Full refund period
Partial refund period
No refund period
Cancellation fees

Example Policy:

- Full refund: 30+ days before event
- 50% refund: 15-30 days before
- No refund: Less than 15 days

Processing Refunds

Full Refund

Go to Tickets > Orders
Find the order
Click "Refund"
Select "Full Refund"
Add reason (optional)
Confirm

Partial Refund

Find the order
Click "Refund"
Select "Partial Refund"
Enter amount
Add reason
Confirm

Refund Timeline

Stage	Timeline
Initiated	Immediate
Processed by Stripe	1-2 days
Visible to attendee	5-10 business days

Refund Notifications

Attendee receives:

Refund confirmation email
Updated invoice (credit)
Stripe notification

Managing Cancellations

Canceling Orders

Find the order
Click "Cancel Order"
Choose:
- Cancel with refund
- Cancel without refund
Confirm

Canceled Order Status

Status: Canceled
Ticket: Voided
Registration: Removed

Reporting

Invoice Report

Export invoice data:

Go to Tickets > Reports
Select "Invoices"
Set date range
Export

Refund Report

Track refunds:

Go to Tickets > Reports
Select "Refunds"
See all processed refunds
Export for accounting

Financial Reconciliation

Matching Records

Reconcile Kite with Stripe:

Compare order totals
Match refunds
Verify deposits

Export for Accounting

Download reports for:

Monthly reconciliation
Tax reporting
Financial audits

Best Practices

Invoice Management

Keep organized records
Use consistent numbering
Include all required info
Store copies securely

Refund Management

Set clear policies
Process promptly
Communicate clearly
Document reasons

Policy Communication

Display policy clearly
Include in confirmation
Remind before deadlines

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