Account FAQ

Questions about your Kite account.

Account Creation

How do I create an account?

Go to registration page
Enter email and password
Click "Create Account"
Verify email
Complete profile

Do I need an account to register for events?

Yes. An account is required to register and access event features.

Currently, Kite uses email/password authentication.

Account Management

How do I change my email address?

Go to Profile > Settings
Click "Change Email"
Enter new email
Verify the new email

How do I change my password?

Go to Profile > Settings > Security
Enter current password
Enter new password
Confirm new password
Save

How do I update my profile?

Go to Profile
Update your information
Save changes

How do I upload a profile photo?

Go to Profile
Click on photo area
Select image file
Save

Multiple Events

Can I use one account for multiple events?

Yes. Your account works across all Kite events.

How do I see all my events?

Log in
Go to dashboard
See all registered events

I have different roles at different events

That's fine! Your roles are per-event. You can be:

Organizer at Event A
Speaker at Event B
Attendee at Event C

Account Security

How do I secure my account?

Use a strong password
Don't share credentials
Log out on shared devices
Update password regularly

Someone accessed my account

Change password immediately
Review recent activity
Contact support

Is two-factor authentication available?

Contact Kite for current security features.

Account Deletion

How do I delete my account?

Contact support at support@kite.app to request deletion.

What happens when I delete my account?

Profile data removed
Registration history deleted
Access revoked
Cannot be undone

Can I recover a deleted account?

No. Account deletion is permanent.

Email Preferences

How do I manage email notifications?

Go to Profile > Notifications
Configure preferences
Save

How do I unsubscribe from emails?

Click unsubscribe link in emails
Or update notification settings

I'm still getting emails after unsubscribing

May take 24-48 hours
Contact support if persists

Account Access

I can't access my account

Try:

Reset password
Clear browser cache
Try different browser
Contact support

My account is locked

Wait 15 minutes
Try again
Reset password if needed
Contact support if persists

I forgot which email I used

Contact support with any identifying information.

Privacy

Who can see my profile?

Depends on your privacy settings:

Public: Other event attendees
Private: Only you and organizers

How do I make my profile private?

Go to Profile > Settings
Disable "Show in Directory"
Save

How is my data used?

See Kite's privacy policy for details.

Can I export my data?

Contact support for data export requests.