Stripe Setup

Connect Stripe to accept payments for your event.

Overview

Stripe integration enables:

• Credit/debit card payments
• Secure checkout
• Automatic receipts
• Refund processing

Prerequisites

Before connecting:

• Stripe account (create at stripe.com)
• Verified business information
• Bank account connected

Connecting Stripe

Step 1: Access Settings

1. Go to Settings > Payments
2. Click "Connect Stripe"

Step 2: Authorize

1. Log in to Stripe (or create account)
2. Authorize Kite to access your account
3. Complete setup

Step 3: Verify Connection

1. Return to Kite
2. See "Stripe Connected" status
3. Ready to accept payments

Stripe Configuration

Currency

Set your payment currency:

1. Go to Settings > Payments
2. Select Currency
3. Save

Supported currencies:

• EUR (Euro)
• USD (US Dollar)
• GBP (British Pound)
• CAD (Canadian Dollar)
• AUD (Australian Dollar)
• And more...

Payment Methods

Stripe supports:

• Credit cards
• Debit cards
• Apple Pay (if enabled)
• Google Pay (if enabled)

Payment Flow

Checkout Process

Select Tickets → Enter Details → Payment Info → Process → Confirmation

Attendee Experience

1. Select tickets
2. Enter registration info
3. Enter payment details
4. Click "Pay"
5. Receive confirmation

Behind the Scenes

1. Kite sends payment to Stripe
2. Stripe processes card
3. Funds transferred to your account
4. Kite records transaction

Transaction Fees

Stripe Fees

Standard Stripe fees apply:

• ~2.9% + €0.25 per transaction (varies by region)
• Check stripe.com for current rates

Kite Fees

Check your Kite plan for any additional fees.

Fee Example

For a €100 ticket:

• Stripe fee: ~€3.15
• Net received: ~€96.85

Viewing Payments

In Kite

1. Go to Tickets > Orders
2. View all transactions
3. See status, amount, attendee

In Stripe Dashboard

1. Log in to Stripe
2. View full transaction details
3. Access receipts and invoices

Payment Statuses

Status	Description
Succeeded	Payment completed
Pending	Processing
Failed	Payment failed
Refunded	Money returned

Handling Issues

Failed Payments

Common causes:

• Insufficient funds
• Incorrect card details
• Card declined
• 3D Secure failed

Action:

• Attendee sees error
• Can retry with different card
• Contact support if persists

Disputed Payments

If attendee disputes:

1. Stripe notifies you
2. Provide evidence
3. Stripe decides

Refunds

Issuing Refunds

1. Go to Tickets > Orders
2. Find the order
3. Click "Refund"
4. Select amount (full or partial)
5. Confirm

Refund Timeline

• Initiated immediately
• Appears on card: 5-10 business days

Refund Fees

• Original Stripe fees not returned
• Consider refund policy

Security

PCI Compliance

• Stripe handles card data
• Kite never sees full card numbers
• PCI-compliant processing

Data Protection

• Encrypted transmission
• Secure storage
• No card data in Kite

Webhooks

Automatic Updates

Stripe notifies Kite when:

• Payment succeeds
• Payment fails
• Refund processed
• Dispute created

Webhook Setup

Automatically configured when connecting Stripe.

Testing

Test Mode

Before going live:

1. Use Stripe test mode
2. Process test transactions
3. Verify flow works

Test Cards

Use Stripe's test card numbers:

• 4242 4242 4242 4242 (success)
• 4000 0000 0000 0002 (decline)

Going Live

Checklist

• [ ] Stripe account verified
• [ ] Bank account connected
• [ ] Test transactions successful
• [ ] Currency correct
• [ ] Prices verified
• [ ] Refund policy set

Switching to Live

1. Ensure Stripe in live mode
2. Test with real (small) transaction
3. Monitor first few payments

Troubleshooting

Connection Issues

• Clear browser cache
• Try reconnecting
• Check Stripe account status

Payment Failures

• Verify Stripe is connected
• Check Stripe dashboard
• Review error messages

Missing Payments

• Check Stripe dashboard
• Verify webhook configuration
• Contact support

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