Kite Contact Support
Get help when you need it.
How to Get Help
1. Check Documentation
Before contacting support:
- Search this documentation
- Check the FAQ
- Review relevant guides
2. Contact Event Organizers
For event-specific questions:
- Registration issues
- Refund requests
- Event details
- Schedule questions
Find contact info on the event page.
3. Contact Kite Support
For platform issues:
- Account problems
- Technical bugs
- Feature questions
- Billing inquiries
Contact Methods
Email Support
Email: support@kite.app
Include in your message:
- Your email address
- Event name (if applicable)
- Description of issue
- Screenshots (if helpful)
- Steps to reproduce (for bugs)
Response Times
| Priority | Response |
|---|---|
| Critical | < 4 hours |
| High | < 24 hours |
| Normal | < 48 hours |
What to Include
Account Issues
- Email address
- Screenshot of error
- Browser and device
Technical Issues
- Steps to reproduce
- Browser and version
- Screenshots or video
- Error messages
Billing Issues
- Order/invoice number
- Amount and date
- Issue description
Event Issues
- Event name
- Your role
- Issue description
Before Contacting
Try These First
- Clear cache - Often fixes display issues
- Try different browser - Rules out browser issues
- Check FAQ - Many questions already answered
- Check status page - System might be down
Gather Information
- Note any error messages
- Take screenshots
- Note what you were doing
- Check if reproducible
For Organizers
Priority Support
Event organizers may have access to:
- Faster response times
- Direct support channel
- Dedicated contact
Check your account for support options.
Common Organizer Issues
| Issue | Quick Check |
|---|---|
| Stripe not working | Verify connection |
| Emails not sending | Check recipient filters |
| Can't edit event | Verify permissions |
| Schedule issues | Clear cache, refresh |
For Attendees
Event Questions
Contact event organizers for:
- Ticket questions
- Refunds
- Event details
- Access issues
Platform Questions
Contact Kite support for:
- Account issues
- Technical problems
- Profile concerns
Feedback
Feature Requests
Have an idea? Share it:
- Email support@kite.app
- Subject: "Feature Request"
- Describe your idea
Bug Reports
Found a bug? Report it:
- Email support@kite.app
- Subject: "Bug Report"
- Include reproduction steps
Stay Updated
Status Page
Check system status at: [status.kite.app]
Social Media
Follow for updates:
- Twitter: @KiteEvents
- LinkedIn: Kite Events
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