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General FAQ

Frequently asked questions about Kite.

About Kite

What is Kite?

Kite is a comprehensive event management platform for conferences, meetups, and professional events. It handles everything from call for papers to check-in.

Who is Kite for?

What types of events can I manage?

Getting Started

How do I create an account?

  1. Go to the registration page
  2. Enter your email and password
  3. Verify your email
  4. Complete your profile

Is Kite free?

Contact Kite for pricing information based on your event needs.

How do I create my first event?

  1. Log in to your account
  2. Click "+ New Event"
  3. Fill in event details
  4. Save and configure

See our Getting Started Guide.

Account & Profile

How do I reset my password?

  1. Go to login page
  2. Click "Forgot Password"
  3. Enter your email
  4. Check your inbox
  5. Click reset link
  6. Create new password

Can I change my email address?

Yes. Go to Profile > Settings > Change Email and follow the verification process.

How do I delete my account?

Contact support at support@kite.app to request account deletion.

Can I have multiple accounts?

One account per email address. You can have multiple roles across different events.

Events

How many events can I create?

Depends on your plan. Contact Kite for details.

Can I duplicate an event?

Yes. Go to the event, click "..." menu, and select "Duplicate Event".

How do I delete an event?

Go to Settings > Danger Zone > Delete Event. This action is irreversible.

Can multiple people manage an event?

Yes. Add team members with the Organizer role for full access.

Call for Papers

How long should my CFP be open?

Typically 4-8 weeks, depending on your event size and audience.

Can speakers edit their submissions?

Depends on your settings. Contact organizers for policy.

When do speakers hear back?

Check the CFP page for the review timeline. Typically 2-4 weeks after closing.

Registration & Tickets

What payment methods are accepted?

Through Stripe: credit cards, debit cards, Apple Pay, Google Pay.

Can I get a refund?

Refund policies are set by each event organizer. Check the event's policy.

I didn't receive my confirmation email

  1. Check spam/junk folder
  2. Verify email address is correct
  3. Contact event organizers

Can I transfer my ticket?

Contact event organizers about their transfer policy.

Schedule

How do I add sessions to my schedule?

  1. Go to Schedule
  2. Browse sessions
  3. Click ★ to bookmark
  4. View in My Schedule

Can I export my schedule?

Yes. Go to My Schedule and click "Export" or "Sync to Calendar".

The schedule changed. Will I be notified?

You should receive notifications for significant changes if calendar sync is enabled.

Technical

What browsers are supported?

Is there a mobile app?

Kite is mobile-responsive and works in mobile browsers.

My page isn't loading correctly

  1. Clear browser cache
  2. Try different browser
  3. Check internet connection
  4. Contact support

Is my data secure?

Yes. Kite uses:

More Questions?

Next: Billing FAQ

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